"Dear Helen, I was present today while the new spas were craned into Zanzibar and Sirocco rooftop areas, and spoke to a number of employees of your companies.

Everything went exactly as it should have, and I know from experience that that does not simply happen unless everyone is doing their job properly. Helen you were friendly and co-operative, very easy to deal with, and did the job in a very professional manner, and thank you for working in with me on what needed to be done.  I very much appreciate your offer to come back in a week’s time once the area is pool fence compliant. Tania, a big thank you to you too, and a big pat on the back for coordinating everything so it could run so smoothly, from taking the time to do the research, source the spas through Helen, arranging for John’s team to do the heavy lifting, and for cutting through what was no doubt a mountain of red tape to make sure that everything went ahead without a hitch.
A big thank you to each of you, and please pass on my thanks to each of your crews. 
Ian Young"