Dear Helen,

I just wanted to drop you a line and thank you for your service and attention since purchasing our spa from you. After visiting your display at Farm Fantastic we were firstly surprised by the price and secondly surprised by your friendly manner and attention to our needs. While we didn't purchase on the day we felt no pressure from you at any time and we were happy that you could still offer us the Farm Fantastic discounted price when we did decide to buy. Since purchasing our spa nearly a year ago the continued attention to our needs has been very welcome. It always makes me feel special when I receive a delivery of spa treatment in a gift bag right to my door.

Thanks again and keep up the good work, remember "Continuous effort – not strength or intelligence – is the key to unlocking our potential.” Winston Churchill.